What is the opportunity?

Business Support Analyst

What will you do?

• Manage a portfolio of applications that span multiple business units/functions and impact across Wealth Management (WM) Asia, with high to very high/serious business risk involved
• Work as part of a single team (business, support and development) across multiple time zone and jurisdictions on large scale and long term projects
• Develop an in-depth knowledge of WM Asia applications and all of their components as well as the knowledge of international business units, regulations, pressures and requirements so as to translate business needs into process improvement and technical enhancements
• Manage complexity well and coordinate information and activities among groups with differing agendas, across multi-functional and geographic areas
• Display strong interpersonal and communication skills to effectively communicate with all staff, external supplies and local contractors in a professional manner
• Enable comfortable, competent interaction with senior Business and IT stakeholders
• Build a consensus from differing points of view around medium and long-term strategic plans across WM Asia businesses
• Handle other ad hoc projects as assigned

What do you need to succeed?

• University degree or equivalent in finance, project management, IT or a related field
• 7 to 10 years experience in program, project and general management, of which at least 5 years experience in application support and business analysis role in banking/brokerage/investment industry
• In-depth knowledge of the Bank guidelines on project management, audit, security, staff management, budgeting, the various business units in the Bank in head office as well as internationally
• Experienced with methodologies for development, testing/QA, business analysis, PLC, project tracking/reporting (RBC PMF experience desired)
• Knowledge and interaction of the wider-RBFG business units and IT Groups
• Strong interpersonal, communication and presentation skills (written & verbal) plus excellent relationship-building, teamwork and collaborative skills
• Strong influencing, negotiating and liaison skills with the ability to manage multiple stakeholders
• Strong vendor management and contract negotiation skills
• International exposure and sensitivity to various cultures

Nice-to-have

• Support experience of Avaloq
• Experience with the varying businesses throughout WM Asia and their associated mix of technology platforms

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive and high-performing team
• A world-class training program in financial services
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

Interested candidates please send full resume with latest and expected salary as well as the date of availability to our Human Resources Department via email.

(Applicants who are not invited for interview within 6 weeks may consider their applications unsuccessful. All applications will be treated in strict confidence and all personal data collected will be used for recruitment purpose only)

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 35 other countries. For more information, please visit rbc.com.

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.