Roles & Requirement:

• Responsible for managing the quality and cost-effective service delivery to the customers as well as managing the technical and service relationship with the customers. 
• Set directions for the department that is aligned to organization business objectives and lead teams to achieve the departmental targets. 
• Staffing and developing the skills of delivery resources to ensure that qualified resources are in place to meet project requirements.
• Establish responsive business relationship with customers including problem reporting, escalation and resolution processes.
• Manage risk and the impact of customer change requests, thence identifying service implications.
• Manage and monitoring of budget and controlling costs to ensure maximum achievement of revenue.
• Developing and communicating delivery status and performance reports.University degree in Information Technology, Electrical Engineering, Computer Science or related discipline.
• You should have superior project management capabilities and a proven track record in assuming overall responsibility and managing large scale projects in Government and Commercial sectors.
• Minimum 15 years of experience, including minimum 10 years in project management and solutioning.
• Strong experiences in pre-sales support and good knowledge of local IT market.
• Excellent customer relationship management, sub-contractor management, presentation and proposal writing skills.
• Strong customer management and relationship-building capabilities.
• Ability to lead multiple teams to deliver robust IT services.
• Proven record of successful staff management in areas of recruitment, performance appraisal and professional development.
• Fluent in written and spoken English and Chinese is a must. 

Resources Explorer Limited is an Executive Search and Selection company. We provide professional recruitment service and consultancy to both our valuable customers and candidates across the regions. We put our top priority in fulfilling our clients' strategic needs and guiding people in their career development.