EIRE Systems is looking for an experienced Desktop Engineer to join our team in Hong Kong. The role will be to support our clients - leading financial institution and SME's. This is a new role, the job encompasses providing end-to-end support services for IT and desk side support in our client’s offices. This is a hands-on role where an outstanding customer service ethic is key as the team is completely customer facing. Excellent Win8 and Office 2010 skills - VDI experience would be a nice to have. A candidate with 3-to-5 years experience preferred.

Key accountabilities

• Provide technical support/training for all technology equipment (PC’s, Mac’s, Printers, Video Conference)
• Support virtual desktop environment running Windows 8 and Office 2010
• Manage the inventory of hardware/software, systems life cycle and vendor contracts concerning end-user equipment
• Virtual Desktop / Desktop / Laptop build, installation, security and hardware management
• Administration of accounts and resources through Active Directory
• Incident support and change management
• Mobility support (Blackberry, iPhone, Remote access)

Your skills and experience

• 3-to-5 year’s experience in IT, desktop support is a plus.
• Undergraduate degree in Technology or related discipline.
• Experience in Banking, Finance or ideally Fund related business.
• A solid understanding of Windows 8.
• Experience and knowledge in building/maintaining hardware.
• Experience in supporting a virtual desktop environment is a plus.
• Passion and interest in end-to-end customer services.
• Flexible and adaptable, responds rapidly to changing agendas.  Able to re-prioritise and organise effectively.
• Ability to work under pressure and to tight deadlines.
• Organised with strong attention to detail.
• Ability to work independently or as a member of a team.
• Comfortable in raising issues and ensuring that corrective measures are taken in timely manner.
• Interest in analysing and solving complex problems.
• Graduate Calibre or HNC and Industry Recognised Qualifications – MCSE is a plus.
• ITIL Foundation IT Service Management is a plus.
• Apple Mac OS skills are a plus.

EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Hong Kong and throughout the Asia Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in three main areas:

• IT Managed Services
• Project Management
• IT Consulting 
  

With offices in Tokyo, Hong Kong, Singapore,  and Shanghai, EIRE Systems is in a position to provide local, regional, and global IT strategy and technology solutions at all levels to our clients.