Location            Hong Kong

Reporting To    Technical Manager, Asia Pacific

Job Purpose     To provide technical support for key account development, and applications support for regional customers and agents for industrial products.

Territories     Asia Pacific

Job Functions

1. Execute the key account program by supporting global key customers for color standardization; supply chain training; and accreditation programs.
2. Assist in key accounts business development by working together with the regional and global key account managers.
3. Provide product training to customers and dealers for instruments and software systems.

Essential Job Functions    

1. Provide applications support to customers and assist them in trouble-shooting for application-related problems.
2. Provide internal technical product support, including product trainings, and pre-sales technical support.
3. Assist the product development and update process by providing feedback on customers’ requests.
4. Prepare technical documentations on products and applications
5. Prepare and give presentations for technical seminars.
6. Assist in trade shows by giving technical support and demonstrations.
7. Develop and implement an efficient customer service policy, including products update and technical service.

Education & Experience
A degree in textile chemistry/technology; have good understanding of the textile dyeing & finishing process; experience with the workflow in apparel & supply chain particularly in quality management.

Traveling                     Frequent traveling required

Other Requirements   Must be a good team player; open-minded; proactive; and be able to work independently with self-discipline.

Datacolor is a global leader in color management solutions and color communication technology. The world’s leading brands, manufacturers, creative professionals and consumers, have been choosing Datacolor’s innovative technology and solutions to consistently achieve the right color for nearly 40 years.  A Swiss held company, Datacolor’s global presence encompasses a sales, service and support network serving customers in more than 65 countries throughout Europe, the Americas and Asia, along with 13 worldwide operation and production facilities. Industries served include apparel and textile, paint and coatings, automotive, plastics, photography, home theater and others.

In order to cope with our expansion plan, we are now looking for high calibre to fill in the following position: