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IT Service Desk Technician (Fresh graduates are welcome)

Schneider Electric Asia Pacific Limited

  • Company Industries:Engineering - Electrical / Electronic / Mechanical

Job Information

  • Post Date:2016-07-18
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Support  
  • Benefits:Dental insurance  Double pay  Five-day work week  Life insurance  Medical insurance

Job Description


  • Provide 1st level IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
  • Log all reported IT Incidents / Requests and perform 1st level troubleshooting, escalation or resolution as part of the Incident Management Process.
  • Perform user administration, remote technical trouble shooting and provide First Contact Resolution where possible.
  • Responsible for hardware setup / purchasing, software installation / purchasing and IT training as User’s Introduction to IT System.
  • Coordinate, escalate and work with various IT support teams, business owners, service managers across regions.
  • Create and maintain operational documentations / knowledge database
  • On-site resource for Disaster Recovery actions.



  • Diploma or above in Information Technology
  • Min 2 years working experience in an IT Service Desk environment of MNC providing 1st level end user support.
  • Experienced in IT Service Operations with strong focus on Incident Management.
  • Experienced with major operating systems, core desktop applications, software, Lotus Notes Client, network security and access, hardware break/fix and network connectivity, instant messaging, SmartPhone, Polycom Video Conference, antivirus, etc.
  • Strong IT technical skills with excellent desktop / notebook support knowledge in a distributed computing environment.
  • Good command of English / Mandarin
  • Self motivated, excellent communications and interpersonal skills.
  • Ability to work across organizations to obtain information and drive for results.
  • ITIL foundation certification preferred.

    We offer attractive remuneration package to the successful candidates. Interested parties please submit your application with your full resume and expected salary. (Personal data collected will be used for recruitment purpose only) Applications will be kept confidential and used for recruitment purpose only. The Company will retain the applications for a maximum period of six months and may refer suitable applicants to other vacancies within the Group.

Company Info

About Schneider Electric


Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.


With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.


In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency.


We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that Life Is On everywhere, for everyone and at
every moment.




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