Summary of the Job:-

• On a day to day basis, support and collaborate with the APAC Country claims organizations to deliver market leading claim resolution, recovery and avoidance outcomes that optimally balance accuracy, speed, customer service, and expenses across all Life lines of business.
• Ensure that all Life claims that meet large loss and complexity referral criteria are quickly and accurately identified, escalated, and reported to all relevant audiences, reserved and optimally resolved
• Collaborate with line Employees, Country leaders, and other internal parties to continuously improve Life claims processes, systems, and facilities to best position Claims to deliver excellent service & high quality outcomes, and adapt to changing market conditions and support a sustainable growth of the business
• Support the development of Life claims employees including technical, operational, and personal development; assist Asia Pacific countries in sourcing, and hiring of the Claims team, and develop a qualified pool of Claims professional for future development.
• Develop and maintain strong, productive, value added relationships with internal (APAC Countries, Regional Team, Life underwriters, and other business units) business, and external distribution partners.  Actively engage in product development, marketing, and account maintenance initiatives as needed

Key Responsibilities:-

• Execute and alignment with the Best Practices (BPs) in APAC Life:-
• collaborate with GI to ensure that APAC Life BPs are aligned and consistent with GI/ Life BPs
• collaborate with Life Regional peers to ensure that APAC BPs are consistently formatted for easy individual contributor consumption
• collaborate with Country leaders to ensure that BPs are adapted to Country specific environmental nuances and clearly communicated and understood by all APAC Life Claims Teams
• Co-owner and administrator of APAC Life Quality Assurance Program:-
• Collaborate with GI, Regional peers, and Country claims leaders to develop, deploy and operationalize a comprehensive supervisory quality assurance program for sustainable growth
• Continuously monitor and re-review aggregated supervisory reviews to ensure Country Life leadership calibration and development.  Regular report on performance trends and opportunities.  Sponsor and facilitate niche audits or formal training as needed.
• Co-facilitate GI APAC Life BP Audits; and facilitate and follow up on associated action plans.
• Collaborate with GI, Regional Peers, and Country claims leaders to develop a Life vendor audit program
• Collaborate with Country leaders/ Regional peers to determine, develop, deploy and operationalize:-
• a Life recovery process that efficiently optimizes returns and
• an optimal Life claim registration, triage and assignment process that balances matching individual contributor skillset to claim complexity and organizational workload distribution
• a through-put anchored staffing model across all Life functions
• a Life organizational structure that optimally balances claim segmentation, staff specialization and leadership/ admin ratios

Requirement:-

• Degree from a recognized University
• A minimum 10+ years solid life claim assessment experience with at least 6 years in leading assessment teams
• Proven strong leadership, people management, and problem solving skills
• Strong communication skills, able to communicate well in both business and technical aspects with people from at different levels
• Professional qualification in life insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service) would be an advantage
• Good PC knowledge in MS Excel, Word, PowerPoint, etc.
• Good command in both written English, and Chinese
  
  
  

A Career with Chubb offers varied and interesting work, multinational exposure and freedom and opportunity to develop in a challenging professional environment. A competitive compensation package will be offered to the successful candidate.  

To register your interest, you may send us your application with academic qualifications, career experience, existing and expected salary and contact information, in complete confidence to our Human Resources Department, 33/F, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong or by clicking 'Apply Now'. Before doing so, please read and understand our Company’s Privacy Policy and below Personal Information Collection Statement.

Chubb Life Insurance Company Ltd. (Incorporated in Bermuda with Limited Liability)

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PERSONAL INFORMATION COLLECTION STATEMENT

You acknowledge and understand that, before sending your application to us, you are required to read, understand and consent to the Company’s data practices described in this Personal Information Collection Statement (“PICS”).

All data provided will be treated in STRICT CONFIDENCE and subject to this PICS.

The personal data collected during recruitment process may be used, processed, or stored by the Company for:-

a. assessing your suitability to the position for which you have applied; and/or
b. negotiating with and making offers of employment.

Your application may not be considered or the outcome of your application may be influenced if you fail to provide certain information and/or data as requested.

Applicants who are not contacted within four weeks may consider their applications unsuccessful. For the personal data of the unsuccessful applicant, the Company may also retain, disclose or transfer his/her personal data to the companies within the group of which the Company is a subsidiary (the “Group Companies”) for:-

a.future recruitment purposes; and/or
b.assessing your suitability for a vacancy within the Group Companies.

It is the Company’s policy that the personal data of the unsuccessful applicant shall be kept and stored by our Company for a period of not more than two years. The Company will also disclose or transfer his/her personal data to the Group Companies within the prescribed time.  When doing so, the Company will use practical endeavours to ensure proper security and erasure of the data.

You are entitled to request access to or make amendments to your own personal data kept by the Company by writing to the Data Protection Officer of the Human Resources Department of the Company at 33/F., Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong Special Administrative Region. A reasonable fee may be charged by the Company for processing of the access request.

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Careers at Chubb

Chubb Life is the global life insurance company of Chubb Group, the world’s largest publicly traded property and casualty insurance company. With assets of more than US$154 billion*, the Chubb Group is AA rated by Standard & Poor’s and A++ by A.M. Best. We conduct business in more than 50 countries across the globe with a strong presence in the Asia Pacific.
Chubb people are a diverse and motivated group, energized by the potential to have an impact on clients, companies and economies. We hire and train qualified local people everywhere we operate; this diversity gives tremendous strength to the organization.

We offer the following opportunities for achievement-oriented professionals that want to build your career in the life insurance industry.

* as of 31 Dec 2015