Job Description:

 Lead installation process for RTC programs across the entire APAC region, including site surveys, delivering a world-class customer experience whilst representing not only RTC but also its customers at retail.

 Further develop the processes and capabilities, through RTC’s own associates and partners, in a service driven culture, yet retaining a strong commercial overview.

 Responsibilities:

• Create a world-class installation customer service culture and ensure absolute application to process.
• Across the Asia Pacific region own the installation capability for RTC.
• Establish and maintain an appropriate network of installation partners
• Plan and allocate resource to ensure timely and appropriate in-store execution on all RTC programs
• Develop robust Standard Operating Procedures (SOP) and ensure 100% implementation and application
• Own the installation team budget, retain a strong commercial overview
• Deliver continuous improvement with RTC associates and installation partners alike

 Requirements:

•  5 years minimum proven capability and experience in retail installations / construction environment
• Ability to travel widely and frequently across Asia Pacific
• Commercial and customer focused
• Exceptional man management skills
• Excellent communication and technical skills
• Must be fluent in English and Mandarin
• Ability to manage large complex projects
• Interest to participate in many areas of business