Responsibilities:

• Be responsible for answering customers’ enquiries and complaints in professional manner
• Troubleshoot for fault case and provide technical support to customer
• Data entry of service registration

Preferred Qualifications and Abilities:

• Form 5 / DSE F.6 or above
• Basic knowledge on computer and internet service is necessary
• Pleasant with good telephone manner, mature and independent
• Proficient in MS Office applications and Chinese word processing
• Able to work under pressure
• 7x24 Shift dutyis required
• Fresh Graduates will also be considered

We offer excellent career development opportunities in our exciting working environment, and we ensure our talents will be rewarded with a satisfactory remuneration package. Come and join us by sending your comprehensive resume with current and expected salary to us and quoting Reference Code on the subject line.

We commit ourselves to be a caring employer and provide equal opportunities, sustaining a pleasant working environment with zero discrimination on the ground of sex, marital status, disability, pregnancy, family status and race. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available on written request.

Headquartered in Hong Kong, with operations spanning across Hong Kong, Singapore, Malaysia, mainland China and Macau, HKBN Group is a leading integrated telecommunications and technology services provider. Through three core brands, Hong Kong Broadband Network, HKBN Enterprise Solutions and JOS, the Group offers a comprehensive range of premier one-stop Information and Communications Technology (ICT) solutions to both the enterprise and residential markets, including broadband, data connectivity, managed Wi-Fi, mobile, voice communications, integrated cloud solutions, data centre facilities, business continuity, information security, system integration and OTT entertainment.

At HKBN, we are a diverse group of Talents who share a common belief that businesses should play a more significant role in making society better. Wherever we operate, this common thread links us to embrace “Make our Home a Better Place to Live” as HKBN’s core purpose.

Setting us apart, HKBN is managed by Co-Owners (majority of our supervisory-and-above-level Talents) who have invested their own savings to buy the shares of HKBN Ltd. Through this unique dynamic of accountability and interest alignment, we’re motivated to scale new heights for customers every day. In addition, HKBN also takes great pride in developing our Talents into a competitive advantage.

HKBN Group is part of HKBN Ltd., which is listed on the Main Board of The Stock Exchange of Hong Kong Limited (SEHK Stock Code: 1310).