One of Hong Kong’s fastest growing Fintech start-ups is looking for passionate, happy and outgoing individuals to join their customer service team. On a mission to help people manage their spending and finances better, the company provides simple solutions for the millennial generation and would love for a positively energetic individual to act as a brand ambassador and help spread the word while providing support for any user-related enquiries.

The successful candidate will be a natural problem solver, eager to help others and keen about working with a fast-growing young business.

Responsibilities:

• Assist with the development of the customer service team
• Communicate with customers/users via the phone, e-mail & social media.
• Provide all rounded support with onboarding or any general enquiries
• Implement processes for compiling user feedback to communicate with product team
• Assist in copywriting for aspects including FAQ

Requirements:

• Excellent command of English & Cantonese (written & spoken) with fluency in Mandarin a plus
• 3-5 years of experience as a customer service representative or client facing roles
• Experience with the F&B/hospitality/airline industry is advantageous
• Adaptable, outgoing and motivated in providing a great service
• Brand ambassador & evangelist of the brand

If you've come from a strong client facing role in the F&B/hospitality or airline industry passionate about working with a fast-growing Fin-tech start up helping young millennials achieve their financial goals then get in touch!

Please send your CV over to ylee(at)nakamahongkong.com or alternatively, apply below.