Principal Duties and Responsibilities:

• Running, checking and sending reports and service information to assigned clients
• Referring unresolved issues to appropriate departments or escalating to Client Services Supervisor as appropriate
• Producing all credit/debit notes on behalf of clients
• Monitoring client Service Level Agreements (SLA’s) and escalating unresolved issues to Client Services Supervisor as appropriate
• Monitor and initial reply to emails from clients – onward allocation to relevant department and escalation to Supervisor when appropriate
• Liaising with all the customers of assigned clients to build relationships, resolve queries, answer questions and relay information
• Dealing with e-mails sent to client public folders.
• Acting as back-up support to assigned individuals
• Responsible for managing their clients during any absence
• Performing ad hoc tasks upon management request 
• Updating assigned customers with any changes within the GSM organization that could have an impact on their business
• Processing manual trade requests
• Providing customer reviews via conference calls/video conferences/site visits
• Validating funding and following up until completion
• Responding to request for information from clients and internal colleagues
• Overseeing billing process and related client communications

 Requirements:

• Associate’s Degree (financial studies), or equivalent experience
• Progressive job-related experience resulting in specialized skills (Customer Interfacing / Client Relationships)
• Demonstrated ability to apply somewhat diversified procedures to recurring situations, paying close attention to detail
• Excellent communication skills
• 3-5 years relevant experience

We offer excellent career development opportunities to right candidates, interested parties please submit detailed CV with salary expectation to Syniverse Career Website https://www.syniverse.com/job-opportunities and search job opportunities by location “Hong Kong” OR by clicking "Apply Now".

Syniverse makes mobile work for more than 900 mobile operators, cable and Internet providers, and enterprises in over 160 countries. With unmatched expertise and more than 20 years simplifying the complexities of roaming, messaging and networking, Syniverse serves as the force at the center of the mobile communications universe, keeping people connected today and forging new connections for tomorrow. Nobody knows mobile like Syniverse. For more information, visit www.syniverse.com, follow Syniverse on Twitter or find Syniverse on Facebook.