Responsibilities:

• Supervise the Call Center members achieving KPI targets
• Identifies the operation issue by monitoring the real cases and works closely with Team Head to offer a long term solution.
• Follow up customers’ enquiries and feedback
• Prepare the report as per management request

Requirements:

• Degree holder in any disciplines
• Minimum 5 years CS experience, preferably in Consumer Electronics or Telecom industry
• Strong analytical skill and able to handle complex tasks
• Fluent in spoken English, Cantonese and Mandarin
• Good communication, presentation, interpersonal and writing skill
• Work location: Kowloon Bay
• 5-day work per week, no shift work is required

We offer competitive remuneration and benefit packages to the right candidate.  Interested parties please send your application with your availability, current and expected salary to us.

Personal data received will be used for recruitment-related purpose only. Short-listed candidates will be notified for interview.  Applicants who are not be notified within 1 month will be considered as unsuccessful.  All unsuccessful applications' information will be discarded within 3 months.

OVERVIEW

LG’s philosophy revolves around people, sincerity, and sticking to the fundamentals. It is to understand our customers and to offer optimum solutions and new experiences through ceaseless innovation, thus helping our customers lead better lives.

We are reaching out to discerning consumers with keen sensibilities - people who continue to explore new activities and take on new challenges to experience more and achieve a better life. We have developed our brand image gradually and consistently, always to communicate, “Life’s Good.” We are contemporary yet authentic, always evolving our fundamental philosophies to the modern arena.

EMPLOYEE

LG Electronics continues to make efforts to implement its management philosophy of respecting human dignity.

Instead of striving for short term achievements, LGE is making an effort to recruit outstanding individuals and foster core human resources, despite difficult business conditions, to ensure long term growth.