Channels Management

We are currently seeking a high caliber professional to join our department as Assistant Multichannel Planning & Logistics Management Manager. 

Principal responsibilities

• Assist in managing multi-channel integration strategy to unify the operation & systems workflow and ensure the consistency in service delivery
• Analyze the existing business processes to identify the improvement area
• Support the new initiatives for enhancing Customer experience, uplift the cost / operation efficiency and effectiveness, increase sales capacity and meet the internal & external compliance requirement
• Assist to drive and implement initiatives by liaising with business partners to meet the delivery schedule
• Support the post-implementation evaluation for continuous improvement

Requirements

• University Graduate in Business Administration, Computer Science or a related discipline OR other relevant qualifications
• 1-3 years of experience in project management , with exposure in different sales and services models
• Familiar with Branch sales and operation processes
• Have led project on banking system will be an advantage
• Strong self-motivation, creativity and ability to work independently
• Good communication and analytical skills
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : http://www.hangseng.com and send your resume by clicking 'Apply Now' for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.