Job Duties 

• Act as the business unit escalation prime channel on IT operational service issues and the focal communication point of IT operational issues
• Direct and drive the development of IT Service Level Requirement (SLR) and IT Service Catalogue to meet the Service Management objectives
• Direct and drive the development of infrastructure services and components
• Monitor and review the measurement of agreed IT Service Levels on a regular basis; drive the establishment of proactive measurement to improve IT Service Levels
• Configure security settings or access permissions for group or individuals
• Software License and password management
• Perform any additional duties and project assigned by the management
• Perform ad hoc assignments
• Create or revise user instructions, procedures, or manuals
• Run monthly IT reports

Requirements 

• Degree holder of relative discipline
• 12 years’ experience in IT, with at least 5 years in similar management role
• Proven experience in service operation management, end to end operational service delivery, vendor management, IT facility management, IT process and methodology
• Excellent leadership, interpersonal and project management skills
• Experience in Linux / Windows server administration and VMWare
• Solid working experience on supporting and clustering of Windows and Exchange Servers, Microsoft ISA, Domain Controller & AD
• Experience in administering SharePoint Server will be an advantage
• Knowledge in managing network equipment such as firewalls, routers, managed & unmanaged switches, wireless and other network devices
• Self-discipline, proactive, independent, hardworking and able to work under pressure
• Proven knowledge and experience in ITIL implementation
• Good communication of both written and spoken English and Mandarin

We offer attractive remuneration to successful candidates. To apply, please send your full resume stating date available, present and expected salary by mail to Group Human Resources & Administration Controller, Lai Sun Development Company Limited, 11/F Lai Sun Commercial Centre, 680 Cheung Sha Wan Road, Kowloon or click the button "APPLY NOW" shown below to send your application via email.

Website: www.laisun.com

Personal data provided in the employment applications will be treated in strict confidence and used only for recruitment purpose by the Lai Sun Group Companies. All unsuccessful applications will be destroyed upon completion of the process.

A member of the Lai Sun Group

eSun Holdings Limited is a member of the Lai Sun Group which has been established in Hong Kong since 1947. The principal activities of the eSun Group include the development and operation of, and investment in, media and entertainment, production and distribution of music and film and video format products, and the provision of advertising agency services.