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Customer Services Officer

SATS HK Limited

  • Company Industries:Others

Job Information

  • Post Date:2016-09-27
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Aviation Services  
  • Benefits:Dental insurance  Medical insurance  Overtime pay  Performance bonus

Job Description

Roles

  • Responsible for the airline’s operations on the day-to-day basis

 

Accountabilities

  • Establish and maintain local procedures
  • Take action on communications addressed to the Carrier
  • Prepare, forward, file and retain for a period specified in the Annex B, messages/ reports/ statistics/ documents and perform other administrative
  • Maintain the Carrier’s manuals, circulars, and other operational documents connected with the performance of the services
  • Check, sign and forward on behalf of the Carrier items including, but not limited to, invoices, supply orders, handling charge notes, work orders
  • Effect payment, on behalf of the Carrier, including but not limited to airport, customs, police and other charges relating to the services performed, out-of-pocket expenses, accommodation, transport
  • Handle the contents of Carrier’s company mail pouches
  • Liaise with the Carrier’s designated representative verify availability and preparedness of staff, equipment, Loads, documentation and services of the third party(ies) to perform the services
  • Carry out any other duties as required and directed by the Company

 

Capabilities and Experience

  • 2 years of relevant experience
  • Services Agent Knowledge of PC and airline DCS
  • Fluent English, Cantonese and Mandarin
  • High understanding of passenger environment, procedures and processes
  • Initiative, customer-focused, independent and able to work under pressure
  • Good teamwork, interpersonal and customer-relations skills
  • Shift duties required

 

We offer attractive remuneration package to the right candidate. Interested personnel please send your cover letter and resume with present & expected salary and available date by clicking "Apply Now".

Personal data collected will be used for recruitment purpose only.

Company Info

SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers.  

We are now inviting high caliber individuals to join our SATS HK Team. 

For more information, please visit our website – www.satshk.com

新翔 (香港) 有限公司在香港國際機場提供一站式優質卓越的旅客及停機坪地勤服務。

現正積極招攬各方人才加入SATS HK團隊,開展您的夢想道路。

了解更多,歡迎瀏覽網頁 – www.satshk.com

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