Role & Responsibilities

• Provide the best customer experience and services recovery which entails phone and email communication with Staccato and Jipi Japa customers in line with Company services quality standard in Hong Kong
• Handle customer telephone and written inquiries and resolve complaints in timely and professional manner independently
• Liaise with internal parties to ensure customers complaints can be resolved properly and promptly in compliance of customer guidelines
• Prepare marketing and customer services report regularly to review the current trend of the market
• Maintain and update VIP information on a regular basis
• Assist in ad hoc projects

Requirements

• Degree holder in customer services, logistic, business or related discipline
• At least 3 years' solid experience in customer services, preferably in retail industry
• Excellent communication and interpersonal skills, good service mind set
• Strong problem solving skills and able to work independently
• Proficiency in MS Office and Chinese word processing 
• Excellent command of spoken and written English, Cantonese and Mandarin

We offer attractive remuneration package including 5-day work, double pay and discretionary bonus to the right candidate. Interested parties, please send your full resume with current and expected salary to Human Resources Manager, Belle Tower, 10F, 918 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon or e-mail to recruit.hra@belle.com.hk.

All information received will be kept in strictly confidential and only for employment-related purposes.

STACCATO, a subsidiary brand of Belle International Holdings Ltd., is one of the largest footwear retailing group of Greater China region specializing in fashionable ladies’ shoes. To cope with our rapid expansion, we are now inviting high caliber to join our Hong Kong retail team for the following vacancy: