Job Responsibilities:

• Be responsible for written responses to guests’ comments and assist in investigation work to resolve the issues
• Work closely with internal departments and regional airport lounge teams to solve guest problems
• Prepare reports and analyse feedback from guests if the Company’s standards are being adhered to
• Review, audit and evaluate service quality of the Company’s airport lounges and other businesses as per the requirements of ISO 9001 Quality Management System and other relevant standards
• Identify areas for improvement, devise improvement plans, and take remedial / preventive actions with the operations teams and relevant departments
• Provide guidance and support to facilitate the full implementation of the Company’s quality management system in the daily operation of all service outlets
• Participate in ad-hoc projects or assessments as instructed by the superiors
  
  
  

Job Requirement:

• Degree holder or above in Language, Translation, Communication Studies or related disciplines
• At least 1- 4 years relevant working experience in customer service or hospitality industry is preferred
• Excellent command of written / spoken English and Chinese is A MUST
• Good interpersonal, communication and presentation skills with an analytical mind
• Customer-service mindset with strong sense of responsibility
• Attention to details, a self-motivated team player with the ability to handle multiple tasks and deliver good quality of work
• Computer literacy in MS applications including Chinese word processing
• Ability to work under pressure and willingness to work overtime
• Knowledge in ISO 9001 Management System, and HACCP / ISO 22000 Food Safety & Assurance System is a must for Senior Business Officer position
• Candidates with more experience will be considered as Senior Business Officer
• Immediate availability is preferred
  
  
  

Personal data provided will be treated in strict confidence and used for recruitment purpose only.

About Plaza Premium Group

Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in providing Premium Airport Services in over 160 locations of 41 international airports across the world, with a collective goal of ‘enhancing your airport experience’. The Group comprises four core airport services, Airport Lounge, Airport Transit Hotel, Airport Meet & Greet Service, and Airport Dining.

The Group currently employs nearly 5,000 staff and serves over 14 million passengers around the world annually. The Group is dedicated to providing quality services and possesses proprietary knowledge in airport hospitality industry. By continuously surpassing travellers’ expectation, the Group’s network is rapidly growing across major international airports around the world.

Website: www.plazapremiumgroup.com
LinkedIn: https://hk.linkedin.com/company/plaza-premium-lounge-management-limited