The successful candidate will be responsible for handling telephone enquiries and resolve client's complaint in a professional manner. Providing proactive follow-up and premium service to enhance customer experience through continuous improvement and coordinating with various internal departments for service promotion.

Requirements

• Diploma holder or above with relevant Call Centre customer service working experience;
• Excellent telephone manner, good analytic and problem solving skills;
• Excellent interpersonal and communication skills;
• Good command in Chinese and English, and
• Proficiency in Microsoft Office and Chinese word processing.

GIVE YOUR CAREER MEANING BY HELPING TO MAKE LIFE BETTER FOR PEOPLE TOUCHED BY CANCER

Hong Kong Cancer Fund, established in 1987, is the largest cancer support organisation, providing FREE information and groundbreaking psychosocial support to anyone living with or affected by cancer through our network of cancer support centres.  To cope with the increasing unmet needs of cancer patients and care-givers, we are expanding our service and would like to invite dedicated professional to join our dynamic team.  Let’s put care into action so no one faces cancer alone.”