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Service Delivery Officer

Novation Solutions Limited

  • Company Industries:Media/Publishing/Printing

Job Information

  • Post Date:2016-10-11
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Clerical / Admin Staff  Customer Service - Supervisor/Officer  Account Servicing  
  • Benefits:Five-day work week  Medical insurance

Job Description

Principal responsibilities

  • Deliver efficient and quality processing services to client in a consistent manner and in adhering to the agreed service level agreement
  • Perform normal documents, e.g. track records, quotations, forms, email responses, service guidelines and etc.
  • Work closely with internal parties to resolve operational and other service delivery issues, make sure projects are on the right track.
  • Share best practice among the teammates
  • Foster a quality service culture in the team by embracing change to achieve continuous improvement
  • Assist Service Delivery Manager to set a vision for the team in proactively providing solutions to clients.

Qualifications:

  • University degree or above, with relevant working experience
  • At least 2-year solid experiences in account management.
  • Highly motivated with a positive attitude towards service excellence
  • Hard working and able to work under pressure
  •          Strong initiative with good customer servicing
  •          Proficiency in spoken & written English
  • Ability to adapt to a wide range of work procedure and operational guidelines
  • Pleasant telephone manner
  • Proficiency in Microsoft Word and Excel
  • Less experience will be considered as Assistant Service Delivery officer.

 We offer 5-days work, medical benefits, and attractive remuneration package with variable bonus to the right candidates. Interested candidates, please apply now.

Company Info

Novation Solutions Limited (NOVSN) is a leading outsourcing services provider, which offers printing and processing of in-bound and out-bound document solutions. We are urgently looking for a high caliber and dynamic candidate to fill the post of

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