Major Responsibilities:

• Develops and maintains work measurement for all operations to support all necessary operating plans and reflect current normal conditions. Works with Operations to develop a shift plan (i.e., schedule that defines the shifts, area of coverage, specific work, and movements needed within a specified parameter), which supports both operation and customer requirements. Uses work measurement to improve processes and job set-ups which reduce the hours required to perform the operation. Based on work measurement, work with Operations Managers to develop all components of the Master Operating Plan (MOP), Daily Presort Plan, and Seasonal Plans to improve operational efficiency.
• Analyzes current operating plan to determine opportunities for improving the operations process and workflow (e.g. analyze process flow charts and production schedules, etc.).
• Reviews recommendations (e.g., improved job set ups, operating plans, etc.) with senior IE and Operations managers for approval.
• Develops contingency plans for unexpected situations and conducts routine audits to ensure accuracy of processes.
• Communicates discrepancies to Division and Operations Managers to ensure action plans are in place.
• Develops goals to drive accountability for Balanced Scorecard elements.
• Drives and monitors progress toward scorecard goals and measures to ensure center is on target to meet goals.
• Utilizes work measurement, gap analysis, statistical analysis, discussions with management, and operations visits to identify issues and problems impacting the achievement of performance and service goals.
• Participates in Business Review and Planning meetings, and works with the operations management team to implement solutions and conduct follow-up.
• Works with operations management team to implement changes in the operations to reach desired cost reduction and service improvements.
• Identifies issues that require training or re-training (e.g., Operating Plan execution, process adherence, proper methods, work measurement, use of technology, etc.) to improve the efficiency and effectiveness of operations.
• Delivers training to management and staff via classroom (virtual), conference calls, electronic material, or one-to-one to promote learning transfer, ensure training compliance, and improve employees’ operational performance.
• Provides training to management for implementation of new procedures, processes, services, and technology to maintain operational effectiveness.
• Reviews research and weekly trends (e.g., historical volume, marketing forecasts, recent economic data, etc.) and growth rates calculations to approve volume projections that impact operations and to forecast future asset needs.
• Provides short-range operations staffing forecasts to assist operations managers and Human Resources in developing hiring plans.
• Assumes project management responsibilities and conducts financial analysis when required.

 Job Requirements:

• Bachelor degree in Industrial Engineering Preferred or related discipline
• 5 years or above, relevant industry working experience
• Good command of both written and spoken English and Mandarin
• Good communication skill. Able to express complex thought clearly and simply
• Good communication and interpersonal skills and have a pleasant personality
• Strong analytical and problem solving skills
• Demonstrated skills on MS Office, Project, Visio and AutoCAD
• Strong tech skills on SQL, PHP, Excel Macros, MS Query and Database maintenance will be a plus

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