Roles:

• Take charge of the various work areas in Passenger Services operations. Broad daily duties include: Oversee flight handling for airlines. Ensure close liaison with Manager Passenger Operations on all matters pertaining to operations, and attend to investigations required and complaints raised by the airlines or their passengers

Accountabilities:

• Handling of airlines to ensure client satisfaction, including:

o    Airline meetings to resolve issues or complaints

o    Follow up with airlines and passengers on incidents to provide solutions and service recovery if necessary

o    Review work procedures and implementation of solutions to improve service

o    Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards

• Take charge of assigned areas of work in operations. This includes:

o    Lead and motivate operational staff to carry out their duties according to the requirements of the airlines

o    Monitor staff performance

o    Carry out investigations relating to discrepancies, lapses and errors

o    Brief all staff on new instructions and requirements

o    Ensure that all staff complies with company regulations and maintain overall discipline

o    Plan and monitor staff deployment to ensure smooth operations

o    Oversee special handling requirements (MAAS, VIP etc.) to ensure smooth handling 

o    Attend to passengers who require special assistance

o    To monitor training and services standard

• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others
• Assist in ad hoc projects and companywide events as assigned by the management

Capabilities and Experience:

• 8 years of passenger handling experience with at least 2 years in supervisory level
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• Understanding of passenger handling’s environment, procedures and processes
• Highly-motivated, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong planning capability
• Shift duties required

We offer attractive remuneration package to the right candidate. Interested personnel please send your cover letter and resume with present & expected salary and available date to Human Capitial Department, Postal Code 4X501, Passenger Terminal Building, 1 Cheong Hong Road, Hong Kong International Airport or fax to 2116 0292, or via Apply Now.

Personal data collected will be used for recruitment purpose only.

SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers.  

We are now inviting high caliber individuals to join our SATS HK Team. 

For more information, please visit our website – www.satshk.com

新翔 (香港) 有限公司在香港國際機場提供一站式優質卓越的旅客及停機坪地勤服務。

現正積極招攬各方人才加入SATS HK團隊，開展您的夢想道路。

了解更多，歡迎瀏覽網頁 – www.satshk.com