Assistant Operations Manager / Operations Manager
Health Maintenance Medical Practice Limited
- Company Industries:Medical/Pharmaceutical
Job Information
- Post Date:2016-11-16
- Career Level:Middle
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:General Management Others Others
- Benefits:Dental insurance Five-day work week Medical insurance Performance bonus
Job Description
Key Responsibilities:
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Report to Senior Management, you will be responsible for overseeing various medical services operations functions and administrative support to achieve business targets and goals
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Formulate standard operations procedures and processes and compile regular management reports
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Monitor operational performance, resources utilization and provide staff training to ensure delivery of quality services in accordance with established SLAs and KPIs
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Manage the medical provider network to ensure delivery of quality services and compliance with contractual and regulatory requirements
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Manage medical claims, billing and coding process to ensure effective revenue cycle management
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Direct liaison with clients and account management team to handle customer enquiries, complaints, reporting, findings and recommendations
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Work with Business Development team and prospective clients to support new business initiatives and execute implementation plan
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Work with IT and liaise with business users to participate into UAT related activities and any ad hoc projects as assigned
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Perform internal audit to assess business quality and make recommendations for continuous improvement
Requirements:
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Bachelor degree holder or above
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Minimum 5 years’ solid working experience at supervisory or management level, preferably in sizeable companies focused on operations management or relevant discipline
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Knowledge in health insurance, claims processing (inpatient & outpatient), financial analysis, or medical services delivery is an advantage
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Customer-service mindset with strong sense of responsibilities, flexible, forward thinking and proactive
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A team player with excellent communication and interpersonal skills to liaise with internal and external customers or stakeholders
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Strong analytical, mathematical, organizing and problem solving skills with project management experience
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Able to work independently, meet deadlines, attention to detail and perform well under high pressure and fast paced working environment
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Well-versed in MS Office, e.g. Excel / Macro (advanced level), PowerPoint and Chinese Word Processing
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Local travel is required when necessary
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Fluency in Cantonese and English (both verbal and written). Good command of Mandarin is a plus
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Immediately available is highly preferred
Location: Kowloon Bay / Tsim Sha Tsui
Interest parties, please send full resume with current & expected salary to recruit@hmmp.com.hk.
Personal data will be used for recruitment purpose only.
Company Info
A Subsidiary of Fullerton Healthcare Group
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