Essential Duties of the Social Media Officer:

• Manage social media marketing campaigns and day-to-day activities including:
• Handle customer enquiries through Facebook, Instagram and whatsapp etc. and emails.
• Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
• Manage efforts in building online reviews and reputation.  Monitor online reviews and respond to each review.
• Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.
• Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.
• Provide ad hoc operational support (e.g. packaging & delivery) to team members when required.
  

Qualifications and Skills:

• Maintain excellent writing and language skills (in both English and Chinese).
• Strong work ethic, intellectual curiosity, and commitment to continuous improvement.
• Display in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Instagram etc.) and how each platform can be deployed in different scenarios.
• Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
• Ability to work well in teams and have a sense of humor.
  
  

We offer:

• 5 days-work
• Competitive remuneration package
• Comprehensive fringe benefits including
• 12 working days annual leave up to 20 days depending on years of services
• Birthday leave, examination leave …etc.
• Free Life and Health Insurance including both In and out-patient benefits
• Pension Benefits on top of MPF
  
  

Candidates should notice that language as well as aptitude test will be conducted with all the applicants.  If you hold relevant qualification and possess the above mentioned skills, please submit your cover letter, resume, expected salary and availability by clicking "Apply Now" Please quote the Ref: “JDB – Social Media Officer” on the application letter / e-mail subject.

(All personal data provided by job applicants are used only for recruitment purpose and will be treated strictly confidential. Unsuccessful applications will be properly disposed within 3 months.)

SLICKCASE; one of the successful worldwide e-platform B2C brands is seeking a high-caliber candidate to support Direct Marketing to help to drive new customers via online and offline channels. This role will be responsible for supporting initiatives including online acquisition, specific re-targeting initiatives, affiliate marketing, SEO, SEM, Social Media. We are seeking an highly proactive and creative individual with experience across multiple channels. He/she will be determining our most efficient channels and driving more leads, with the ultimate goal of attracting more customers and expanding Company’s customer base.