Job Description:

You'll be joining our 24X7 Service Center Team and represent initial contact person to provide service to our customers worldwide. 

Role and Responsibilities:

• Respond to all customers queries via Customer service system / email / Phone
• Understanding and investigating customer's problem, collecting all the required information in order to resolve the customer issue.
• Follow up with customers to confirm that an issue has been resolved.
• Commit to company S.L.A

Requirements

• Minimum of 1-2 years’ experience in customer service.
• Knowledge of binary options trading is an advantage.
• Fluent Mandarin and English
• Experience in managing critical customer situation , escalations and work under stressful environment
• High level of attention to detail to ensure that each customer's needs are met.
• Be able to Respond to customer correspondence in an appropriate manner – English  / Mandarin.

Qualification or Abilities

Technical skills | Strong communication skills |A service orientation | Multitasking |Effective listening skills |Documentation Skills | Teamwork |
Organized and able to think “out-of-the-box”.