SUMMARY 

Manage all customers’ requests such as order taking, answering queries and questions, handling complaints, problem solving through different communication channels (telephone, Email, fax, chat, web) in order to deliver customer service excellence and maximize the business opportunity enhancing Kering brand portfolio.

Job Description

• Manage order flow from order acquisition to order entry in compliance with agreed trade terms
• Handle customer inquiries using different communication channels
• Follow up on customer requests and queries
• Manage and solve customer complaints
• Identify and escalate priority issues
• Provide customers with product and service information
• Managing goods returns in compliance with agreed trade terms
• Supporting sales events such as Buying Days, brands/product presentations
• Map interactions’ information according to standard operating procedures
• Participating to ad hoc sales-related activities and/or projects 

Requirements

• 2+ years of work experience in a B2B customer service environment
• Proven customer facing experience
• Sales experience within a controlled environment of advantage
• Fluent English, Cantonese and Mandarin
• Good working knowledge of Office Pack (Excel, Power Point, Word)
• Knowledge of sales principles and methods
• Knowledge of order-to-cash flows
• Working knowledge of SAP of advantage 

Competencies

• Excellent verbal and written communication skills
• Passion and enthusiasm
• Curiosity and innovation
• Customer-oriented
• Problem solving
• Negotiation skills
• Focus on results
• Team player

Equal Opportunities  

Kering Eyewear is an Equal Opportunities employer. Qualified applicants will be considered without regard to race, religion, sex, age, disability, or any other legally protected status. Recruitment decisions are based on objective and job-related criteria in line with our organizational needs and our company values.  

Interested parties please send your application letter together with detailed resume indicating job reference number, date of availability, latest and expected salary by clicking "APPLY NOW"

Data collected will be for recruitment purpose only. 

KERING is a global Luxury group. Kering manages the development of a series of renowned Maisons in Fashion, Leather Goods, Jewelry and Watchmaking: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Christopher Kane, Tomas Maier, Boucheron, Pomellato, Dodo, Qeelin, Ulysse Nardin, Girard-Perregaux, as well as Kering Eyewear.

By placing creativity at the heart of its strategy, Kering enables its Maisons to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination.” In 2017, Kering had nearly 29,000 employees and pro forma revenue of €10.823 billion.

Our brands are complementary and all enjoy strong potential for organic growth.  They have global recognition, are deep rooted and true to their distintive values.

In view of the rapid expansion, for the Asia Pacific office of his Eyewear Division is looking for a Trainer.

Interested parties please send your resume to [email protected].