Responsibilities:

• Oversee and manage good customer relationship daily by means of including but not limited to (i) answer incoming calls and emails from customers; (ii) follow-through with both internal and external inquiries related to platform service, order and payment status, and all kinds of disputes in a helpful and timely manner; (iii) make outbound calls to handle all kinds of customer enquiries; (iv) observe abnormal or potential delay case to prevent negative impact to the customers;
• 5-day daytime work, and supervise an external call centre who is on duty in night shift and public holidays.
• Work closely with internal departments such as operations, logistic, retail shops, information technology, and finance departments, to provide quality customer services;
• Consolidate customer services statistics and reports, and analyze the service standard performance and initiate enhancement;
• Maintain an up-to-date customer database and conduct customer profile or behavioral analysis for advancing the customer service standard.

Requirements:

• Degree holder in related discipline;
• 1 year's relevant experience. Experienced in operating e-Commerce site;
• Process with solid customer services experience, especially in retail industry. Excellent customer service skills, strong interpersonal and communication skills;
• Good command of written and spoken English and Chinese (Cantonese and Mandarin);
• Good team player with great interpersonal skills to execute the operation plan with the internal teams;
• Matured, self-motivated, initiative, organized, detail-minded and can work independently.

We offer 5-day work week and comprehensive staff benefits like study sponsorship, life insurance and medical coverage, etc. to the right candidate. Please forward your resume stating salary expectation and date available to us.

Please visit our website at http://www.funggroup.com/

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purpose only.

The provision of full and complete information in support of your application is necessary for selection purposes. Applicant has the right to request access to and correction of personal data collected from him/her by sending written request to the Human Resource Manager (mailing address : P.O. Box 92408, Tsim Sha Tsui Post Office, Hong Kong).

To cope with our expanding business needs, we are looking for a high caliber candidate with the relevant professional experience to fill the following position. Please forward your resume stating salary expectation and availability to [email protected]