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IT SENIOR SUPPORT SPECIALIST

DZ Bank Hong Kong Branch

  • Company Industries:Others

Job Information

  • Post Date:2016-11-25
  • Career Level:Senior
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Support  Application Specialist - Network  Others  

Job Description

YOUR TASKS

  • Lead and actively drive the IT team as senior support specialist in IT
  • Assist the global head to establish IT policies, concepts and procedures (from access management to service management)
  • Lead coordinate for local technological risk and compliance topics supporting the Branch management as well as local Compliance unit
  • Supervise, active and accurate handling of (daily and other regular) IT operational tasks, standard IT processes and end user support (including trading room)
  • Actively driving forward and supporting of local and head-office managed projects and activities for implementation and update of processes, applications and infrastructures
  • Maintaining local server room and IT infrastructures (LAN, WAN, patching etc.), including necessary documentation updates
  • Following global policies as set forth by the management to support and manage user access requests (incl. physical access) as well as ensuring global and local policies are complied with
  • Enhancement and professionalization of BCP/DR infrastructure and process
  • Lead technical BCP/DR plans and lead coordinate local annual disaster recovery tests with respective management report

 

YOUR KNOW HOW

  • At least five years’ experience of IT operation in a major banking environment including trading floor support as well as basic knowledge of banking business (including e.g. Transaction, AML)
  • Strong knowledge of IT infrastructures and business continuity planning / disaster recovery both technically and organizationally within a financial institution
  • Profound understanding and active execution of operational ITIL processes (e.g. incident management, configuration management, change management) , ITIL V3 Foundation certificate an advantage
  • Extensive knowledge of IT Risk and IT Management principles, knowledge of COBIT and ISO 27K an advantage (e.g. Segregation of duties, ISMS Framework, cyber security processes)
  • Basic knowledge of local regulatory frameworks, guidelines, and manuals (from e.g. HKMA, SFC, HKAB, PDPC) and exposure to in-house and external audits (e.g. Independent Compliance Assessments for Technology Risk Management)  
  • Exposure and understanding of German or EU Regulations issued by BaFin, ECB or EBA an advantage

 

YOUR STRENGTHS

  • University graduates in Computer Science or related disciplines
  • Analytic thinking and procedural working approach with strategic mindset. Good implementation strength, focusing on goals to be achieved.
  • Great team player, willing to integrate in a well-established local team of IT experts
  • Extraordinary team leader, actively leading by example as well as  acting as role model
  • Excellent communications skills with the ability to manage cross-departmental and cross-cultural challenges as well as be the “rock” in crisis management
  • Proactive working attitude, active tracking and driving of topics, willingness to learn, to develop and to take over new roles, take over responsibilities especially towards IT Security related matters as a mid-term perspective
  • Ability to manage user expectations and guide the team to fulfill user expectations within the framework of existing IT policies and standards
  • Willingness to occasionally work on weekends and out of business hours when required
  • Excellent communication skills, verbally and in writing in English, ability to communicate in German is an advantage


TO APPLY

Interested parties please send us your full resume stating your expected salary by clicking 'Apply Now'.

Immediate availability or short termination notice is crucial.

All Personal data collected will be used for recruitment purpose only.

Company Info

We are one of the premier European international banks with over 35 years of presence in Hong Kong, having a strong commitment to Hong Kong and the Asia Pacific Region.

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