In BSI, our ambition is to be recognized and valued globally as a best-in-class company; a client-driven, efficiently-run, growing business.  BSI has come a long way since being founded in 1901.

Today, we’re a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.

With over 3,000 employees in more than 170 countries, this provides vast huge career opportunities that best suited individual’s growth interest. BSI challenges mediocrity and complacency to help embed excellence into the way people and products work. We pride ourselves on the expertise, integrity and professionalism of our people. That means showing businesses how to improve performance, reduce risk and achieve sustainable growth.

Our Vision: Making excellence a habit - it describes our way forward and our aspiration each day.

Our Mission:  To help organizations embed excellence and states our shared purpose.

Our Values:  Integrity – Continual improvement – Inclusivity, guide us in the way we work and help us deliver our Vision and Mission.

> Learn more about BSI

The opportunity

Are you passionate about continual performance improvements, the implementation of organizational best practices and do you enjoy working in a matrix structure across diverse geographies and cultures?

Are you looking for an exciting international leadership role where you can truly make a difference and create an impact to business growth? If YES, we have a fantastic yet unique opportunity as Head of Operational Excellence.  

A successful Head of Operational Excellence will act as a trusted liaison & subject matter expert for the business team in the region. You will be held accountable for analysing existing systems and processes with a goal of gaining greater scale, increasing quality and delivering efficiencies acxross the business.

The geographic scope of the role covers Asia Pacific.

Key Responsibilities:

• Functional leadership over the delivery of operational excellence across the region, ensuring that all countries have the appropriate operational capability and resource to support their country

• Act as the APAC representative for Group initiatives relating to Assurance Services, Operations and delivery of the common operating model.

• Conduct internal audits using relevant tools. Coach and transfer best practice within the region by inspiring countries to reach the highest maturity levels possible.

• Prepare and monitor operational KPI’s, benchmark results and prioritise improvement plans supporting countries and sectors with the greatest need for improvement.

• Ensure processes meet applicable requirements of ISO/IEC 17021, ISO 19011 and relevant sector based standards and rules.

• Work with country operations to provide technical support for design recommendations and improvements for systems, workflow and IT tools and platforms to drive simplicity, cost reduction, workflow and productivity improvements.

• Identify all Country and Schemes with limited regional capacity and drive capacity building and qualification for new start up programs (Assessors & Tutors) to ensure BSI is first to market in all APAC Countries, building capacity based on the use of qualified resources

You are…

• A commercial thinker with sound proven knowledge of accreditation, risk management and compliance policies and procedures

• You can deliver and strive for superior performance, and can achieve challenging objectives

• You are an inspirational leader with high influencing & persuading skill

• You have extensive experience in leading and managing remote, field-based teams of professionals

• Resilient under pressure with pragmatic adaptability

• Focused on delivering an excellent client experience and value proposition

• A strong team player, with the ability to coach and support others through change

• Proactive & goal-orientated – driven to achieve tangible commercial results for the business

• Able to translate global, regional best practise into local application

• Proactive, self-driven and forward thinking; you thrive on challenge

• Comfortable working in an International, commercial, fast pace, customer focused environment

• Familiar with managing and implementing global account processes

• BSI business language is English therefore good level of written and spoken English is essential

• Able to demonstrate the BSI Values, Leadership & Excellence Behaviours.

BSI is an exciting global company to work for, offering great opportunities to develop and grow. If you can live our values of inclusivity, integrity and continual improvement, be energetic, passionate and have a desire to succeed, then we would love to hear from you.

Interested parties please submit your resume with expected salary and availability to https://internal-bsigroup.icims.com/jobs/3681/head-of-operational-excellence/job?mode=view. All information will be collected for recruitment purpose.

Working for BSI Group opens your mind to the world around you.  Everywhere you turn, you'll find our work being used by thousands or even millions of people, consciously or subconsciously, in their everyday home and business lives.

We've come along way since being founded in 1901.  Today, we're a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses.

It's often said that staff are a company's most important asset.  But at BSI this isn't just mantra; we look only for the best and most talented individuals who can achieve at the highest level in order for the business to be successful and to grow.