Responsibilities:

• Provide professional, courteous and efficient services at the Front Desk in accordance with the Policies and Procedures of the hotel.
• Handle complaints and resolve any problems to ensure guest’s satisfaction.
• Perform registration and check-out procedures on all arrival and departure guests.
• Modify and update the respective folios of the hotel guests in the Opera system.
• Prepare all daily reports and statistics are generated according to the management requirement.
• Ensure sufficient cash float in each service drawer and check constantly to avoid shortage.
• Store and release luggage for hotel guests upon arrival and departure when necessary.
• Provide full information to hotel guests for Hong Kong’s attractions.
• Selling of Theme Parks tickets upon the guest’s request.
• Provide proper transport arrangement upon the guest’s request.
• Perform room selling function to walk-in guests both for the on-day and future room reservations.
• Increase room revenue by performing room-upsell program designed by the hotel.
• Handle all the online and offline enquiries and room reservations during the absence of the reservation officer.
• Communicate with various departments to support guests’ need.
• Build up and maintain good relationships with hotel guests as well as colleagues.
• Perform any other duties assigned by superior whenever necessary.

Requirements:

• Higher Diploma or above in Hotel Management, Hospitality & Tourism or related disciplines with minimum 1 year work experience in Hotel Front Office.
• Self-motivated, service oriented and able to work under pressure
• A team player with good communication skills and positive service attitude
• Good command of English, Cantonese and Mandarin. Additional language would be advantage.

We OFFER:

• 5-days working;
• bank holidays;
• 10-15 days annual leave; and
• medical insurance.

Interested applicants please submit Resume, Cover Letter, Current and Expected salary by clicking "Apply Now" with the job reference as the email subject. MUST include Current & Expected Salary in your resume; otherwise it would NOT be considered. All personal data collected will be treated in strict confidence and used for recruitment only.