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Senior Customer Care Officer (English, Cantonese & Putonghua)

Life Clinic

  • Company Industries:Health & Beauty Care

Job Information

  • Post Date:2016-12-05
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Receptionist  Customer Service - Supervisor/Officer  Others  
  • Benefits:Dental insurance  Medical insurance  Performance bonus

Job Description

For the ideal candidate, we offer:

  • Regular work hours, 5.5 days week. Bank holidays. No night shift required.
  • A friendly working environment
  • Good discount on health, beauty and anti-aging treatments
  • Good opportunity to grow and learn in multiple areas of health, nutrition and anti-aging
  • Health and dental insurance coverage

 

Job duties:

  • Provide high quality customer service to clients and visitors and ensure customer satisfaction
  • Oversee reception area on performing customer service duties including greeting and looking after customers, scheduling appointments and rooms, handling billings and payments, following-up customers and answering enquiries
  • Supervise, train and support junior staff.
  • Support stock control and ordering, and liaise with suppliers.
  • Coordinate with practitioners and other staff members to excel customer exprience.
  • Assist in ad-hoc projects as assigned.

 

The Ideal Candidate:

  • 5+ years of experience in Customer Service in a supervisory role, preferably in healthcare or hospitality related industries in multi-national environment.
  • Proficiency in spoken English, Cantonese and Putonghua, and in written English and Chinese.
  • Strong customer service minded.  Excellent interpersonal skills.  Good face-to-face and telephone manner.  Able to work under pressure.
  • Bright, cheerful, energetic, confident, self-motivated, organized, independent and a good team player
  • Good knowledge in MS Office, Internet and computer operation.
  • Interested in health and beauty.
  • Able to work overtime occasionally.

This is an opportunity for the right candidate to grow and develop in one of the most exciting healthcare fields currently available. You will be part of an international team of healthcare professionals who are dedicated to making a difference in peoples’ lives. An attractive package will be available to the right candidate.

Salary depends on experience. Interested parties, please send your cover letter and  resume with present and expected salary to the email address indicated.

 

Company Info

Life Healthcare is a private healthcare company founded in 2010,

Specializing in Functional, Anti-aging (internal and external), General Medicine and Cancer.  The service offerings are to provide advice and treatment for the full spectrum of age-related needs:  from performance enhancement in early years, to health optimization and disease prevention in mid years, through to chronic disease and cancer survival in advanced years. 

We are now moving to a new place and expanding and looking for motivated, compassionate, caring, customer-service orientated people to join our friendly team.

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