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Client Relationship Officer / Assistant (Customer Service) 客戶關係主任/客服 (Part Time / Full Time )

Lumiere Hong Kong Limited

  • Company Industries:Others

Job Information

  • Post Date:2016-12-12
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Part Time
  • Job Function:Clerical / Admin Staff  Customer Service - Supervisor/Officer  Account Servicing  
  • Benefits:Five-day work week  Medical insurance

Job Description

Assist to oversee operation team to meet customer service standard, ensure smooth daily operation and sales & service process

Responsibilities:

  • Handle enquiries from customer of arranging appointment and coordinate with relevant departments for appropriate follow up or necessary investigation
  • Maintain and monitor the accuracy of our customer database
  • Monitor and ensure customer active on cross-selling, upselling, and retention cycle
  • Deliver quality customer services including but not limited to assist in resolve platform problems, processing issues, following up and handling client complaints in a professional manner
  • Assist in business development initiatives
  • Assist in ad hoc tasks assigned by supervisor
  • Prepare report and conduct analysis for management.


Requirements:

  • Higher Diploma, Associate Degree or above in Business Administration, Marketing or other related disciplines
  • Min 1 years of working experience in sales/customer service experience in servicing industry is an advantage
  • A self-starting team player, with a can-do attitude and a strong desire to develop.
  • Good command of both written and spoken English and Chinese
  • Strong initiative and great independence in working in a fast paced environment
  • Excellent interpersonal and presentation skills
  • Immediately available is highly preferred


We offer 5 days work, Medical and competitive salary to the right candidate.

Interested parties, please send your full CV stating the position, your availability, current and expected salary to Ms Choi by clicking "Apply Now".

Personal data will be used for recruitment purpose only.

Company Info

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