The Company:

Our client is a leading IT product and service provider. It has more than 3000 employees across different Asian cities including Hong Kong, China, Macau, Malaysia and Singapore.As a strategic partner of major technology vendors, it helps its clients manage a diverse range of established and emerging technologies. 

Duties & Responsibilities:

• Provide IT Technical support and deliver IT services to customers;
• Perform assigned IT improvement work of projects;
• Monitor and analyze customer IT infrastructure, work out potential solutions that are most appropriate in a timely and quality manner;
• Follow IT operations best practices in Incident Management, Problem Management and Change Management.

Requirements:

• University graduate with over 3-5 years in relevant IT infrastructure roles;
• Experience in supporting and servicing enterprise infrastructure environment;
• Experience in support of Microsoft-based products such as Windows Servers Operating System, Active Directory, Exchange, Sharepoint, Cluster, MS System Center, etc
• Knowledge in virtualization technology such as VMware and Hyper-V, and backup technology such as Veeam, Commvault and Symantec is preferred
• Knowledge in Linux OS and networking devices is an advantage
• Experience organizing projects and reporting on status as well as driving issues to resolution
• Customer service oriented and self-motivated with good communication skills.
• ITIL Foundation/MCSE/CCNA certified

Benefits Offered: 

Andrew Found is an award-winning recruitment agency in Hong Kong. Join us for better rewards and better life.