Our client is a leading lifestyle brand in Asia and they are looking for a Regional Training & Organization Development Manager to support the rapid business growth in Asia. Reporting to Chief Operation officer and you will be responsible for:

RESPONSIBILITY

• Oversee the vision, executing the strategic direction for training & development across the region
• Partner with stakeholders and management team, identification of high potentials across the company, supporting succession plan, management trainee program, high flyers to business through high impact learning curriculum
• Provide continuous improvement recommendations to increase the efficiency of the business unit and services performance
• Creating policies, procedures and e-learning platform for ensuring the highest level of customer service (customer delight) across the region
• Lead a team to for day-to-day operations, oversight of various areas

REQUIREMENT

• Minimum 10 years’ experience at services industry, strong knowledge of customer service best practices and with organization development experience
• Ability and desire to function in a start-up mode and an entrepreneurial environment
• Strong planning and organising skills with ability to develop policies and procedure
• Excellent presentation, planning and organization skills with hands-on approach
• Good team player with excellent interpersonal skills; ability to initiate/develop relationships and work with various function on an agreed customer service strategy and process
• Strong ability to communicate clearly and convincingly in spoken and written English, Chinese and Mandarin