The Job: 

• To handle complaints cases escalated from 1st tier members of the team and provide solutions to tackle customer’s requirement
• To jointly work with other departments and identify possible solutions to settle the case
• To assist Team Manager in statistic reports compilations
• To consolidate feedback from team members and make recommendations to the management for improvements on operational efficiency
• 5-day work : Monday to Friday (09:00 – 18:30)
• Working Location: Kowloon Bay

 The Person: 

• Secondary education or above with at least 1 year of proven customer service experience in sales or customer service field
• Relevant working experience in Customer Service and Complaint Handling, experience in telecom industry preferred
• Excellent interpersonal and communication skills
• Good analytical and problem solving skills
• Resilient and positive attitude, result -oriented
• Highly responsible and capable of working under pressure
• Proven ability to communicate (written & verbal) in English and Chinese
• Knowledge on telecom products (e.g. fixed line, broadband and/or mobile) and related support flow preferred

We offer : 

• Structured training programme
• Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
• Comprehensive medical coverage
• 14 days paid annual leave
• Clear career path

For enquiries, please call: 2888 2014

To apply       :

Post  :   PCCW Limited, 22/F, West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan, Hong Kong

E-mail :    telsjobs3@pccw.com

Fax      :    2962 5613

PCCW is an equal opportunity employer and welcome applications from all qualified candidates.  Information provided will be treated in strict confidence and only be used for recruitment related purposes.  Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW.  As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position.  You may decline to provide your personal data but then PCCW may not be able to process your job application.

www.pccw.com

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. 

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.