We are seeking career minded and independent individual for an entry level full-time position in our Institutional Operations department.  The Associate will be part of a global team providing operational support on a 24/5 basis to an international network of Retail and Institutional clients.

Key Duties and Responsibilities

(Applies to both Retail and Institutional client segments)

• Onboarding and maintaining client accounts.
• Performing daily operational transactions (deposits/withdrawals/trade reconciliations etc).
• Customer service and routine correspondence with clients (emails, phone, chat etc).
• Customize solutions based on unique needs of large volume producing White Labels, Omnibuses, or Prime Broker clients.
• Coordinate with external counterparties (example: Tier A banks or 3^rd party technology providers) in order to cater to the needs of Institutional clients.
• Liaise with Institutional Sales Associates located within our London, Paris, Berlin, and New York offices on a daily basis.
• Liaise with other internal departments to fulfill their requests specific to the client segment serviced by Institutional Operations.
• Compile scheduled and ad-hoc reporting needs such as Volume, Revenue/PnL calculation, etc.
• Assist, and potentially lead, new firm wide initiatives based on customer demand or regulatory requirement.

Skills/Requirements:

• English fluency: verbal and written.
• Strong Excel skills with ability to handle data analysis.
• Detail-oriented with a high level of organizational skills.
• Self-starter and able to work with minimal supervision.
• Superior customer service skills.
• Be able to determine priorities and follow up in a timely fashion.
• Be able to work collaboratively and constructively in a team environment.

If you are ready for the new challenge in your career, please send your full detailed resume with current & expected salary & availability by clicking "APPLY NOW" for application.

Please visit our Website: http://www.fxcm.com for reference.

Information provided will be treated in strict confidence and only be used for recruitment-related purposes.

Established in 1999 and headquartered in the UK, FXCM is a leading FX broker with a proven track record of market analytical excellence. FXCM has companies regulated in many jurisdictions across the world, including UK and Australia. Through relationships with multiple partners and affiliated companies, FXCM is able to provide abundant FX resources to the global market. Additionally, FXCM has offices, partners and affiliates in the major financial centers of the world, uniquely positioning FXCM to provide diversified market information around the world, such as Germany, France, Italy, Greece, Israel, South Africa etc.