Purpose Of Role:

• To coordinate team’s work in order to ensure that all deliverables are produced and dispatched on time in accordance with service level agreements/operational level agreements and agreed quality standards.
• To support his/her direct manager in team management by coordinating of deliverables/priorities
• To support his/her direct manager in team management by coordinating correct and effective resources utility; workload, skills etc.
• Transition of assigned treasury activities (Settlements and DBAdmin) from other Treasury Operations units to Hong Kong Operations - when and where applicable and directed by manager

Specific Duties:

Work Performance and team management support

• Perform end-to-end processes that may include (but are not limited to):  accounting documents processing, payments preparation, preparation of financial statements and supporting schedules according to month end  close schedule, facilitating and completing monthly close procedures, assisting with analyzing financial statements on a monthly basis and report on variances, assisting audits, assisting with corporate reporting requirements, assisting in documentation and monitoring of internal controls, oversight of counterparty set up, security set up and database maintenance, trade settlements, performing other projects and/or reports as assigned etc.
• Time and priority self-management in line with objectives set by Manager. Come up with the planning initiatives
• When and where applicable and directed by manager shadow treasury processing at the local country during the transition period. Prepare transition documentation according to the instructions and under supervision of Team
• Coordinate and supervision of the team’s work (Team Leader may have team members reporting directly to him/her at the company request)
• Monitor and confirm to direct manager completeness of daily tasks delivery at the end of each business day.
• He/she is the first point of contact for team staff in all cases of doubts or difficulties that may happen in executing daily tasks; depending on situation he/she may resolve them on his/her own or decide to escalate to direct manager.
• Provide expert knowledge, guidance and support to team colleagues on technical, professional and client issues at the level of team’s daily duties.
• Coordinates tasks given by his/her direct manager in terms of managing absences, time keeping and holiday/cover arrangements within the team.
• Observe and report training and development initiatives for individuals and the team to his/her direct manager
• He/she is the first point of contact and first person to give opinion on team staff improvements’ suggestions; process improvements, application upgrade or different tasks allocation in particular.
• Support his/her direct manager in developing and describing goals for team annually and support keeping up to date on the PPR system during the year for staff with grade Associate 1, Associate 2 and Senior Associate.
• Support his/her direct manager in monitoring and appraising the performance of team – providing regular formal and informal feedback to the direct manager.
• Participate in & support company committees and initiatives

 Management of Service Quality

• Take responsibility for the quality of service provided.
• Help to maintain standards of personal and professional performance/behavior among team colleagues ensuring their accountability and adherence to company policies and procedures.
• Support his/her direct manager and the team in ensuring the best service delivery upon agreed service delivery levels and/or operational agreement levels; support his/her direct manager in performing internal controls for all team deliverables.
• Coordinate the daily processes and the effective utilization of resources.
• Identify issues and problems in service delivery and suggest necessary corrective action, keeping team and his/her direct manager informed of issue; record occurring issues in the issues log and track progress.
• Review team corporate documentation on processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating updates as necessary (in agreement with his/her direct manager); ensure documentation exists for all processes performed within the team.
• Monitor errors and potential breaches; complete relevant documentation and ensure training needs are identified and relevant training is carried out (in agreement with his/her direct manager); record the error in the errors log and track progress.
• Ensure adherence to Company and Departmental policies and procedures.
• Support his/her direct manager in ensuring contingency plans exist for the work of the team and where necessary contribute to the business continuity plans and tests.
• Participate in the development, testing and implementation of new systems and products within his/her department and within the State Street Corporation, if requested; support his/her direct manager by assisting with planning and management of all relevant project work.
• Perform general monitoring and internal control over team deliverables and other, as assigned by his/her direct manager.

Manage Relationships

• Maintain close contact with his/her direct manager, briefing him/her on all issues and problems both actual and potential.
• Develop and maintain good relationships with relevant colleagues in other company’s departments and contacts in other Sites.
• Act as focal point for contacts and meetings at operational (regular team deliverables) level.
• Participate in Service Reviews and ad hoc meetings as requested accordingly to his/her role.
• Act as a source of technical expertise on State Street systems and applications.

 Communication

• Conduct regular and structured team meetings on operational (regular team deliverables) level, ensuring action points are followed up.
• Support his/her direct manager in establishing and maintaining good working relationships throughout the entities and with colleagues, communicating effectively through formalized reporting and ad hoc liaison.
• Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales (in agreement with his/her direct manager, depending on situation he/she may resolve/escalate on his/her own responsibility).
• Ensure that his/her direct manager is kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.

Work Parameters Or Boundaries:

• State Street Employee Handbook
• Internal Procedures Manual
• Regulatory Authorities Regulations
• Accounting Standards
• Performance Planning and Review System (PPR)
• Service Level Agreements
• Processes’ procedures and standards

Skills: 

• Fluency in English
• Very good numerical and analytical skills
• Very good working knowledge of Excel
• Very good working knowledge of Power Point
• Very good self and team time management skills
• Ability to work effectively under pressure and to tight deadlines
• Good interpersonal skills
• Team player with strong verbal and written communication skills as well as task hierarchy set up skills
• Ability to observing and preventing potential issues; being proactive  

Level Of Education:

• Master Degree in Finance, Accounting, Business related degree or equivalent experience in the Operations world.

Previous Level Of Experience:

• At least 5 years of professional experience in banking operations and/or other relevant according to company’s management assessment.
• Experience in people management would be considered as an advantage.

Our Company

State Street Corporation (NYSE: STT) is the world's leading provider of financial services to
institutional investors including investment servicing, investment management and investment
research and trading. With $21.510 trillion in assets under custody and administration and $1.877 trillion in assets under management at September 30, 2011, State Street operates in 26 countries and more than 100 geographic markets and employs 29,685 worldwide. For more information, visit State Street’s web site at www.statestreet.com

Promoting a culture of excellence

With more than 29,000 employees across 26 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility — to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.

We’re a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us — people like you.

We encourage you to explore the possibilities that a career at State Street can offer you.

State Street is an Equal Opportunity Employer, and prohibits discrimination against applicants or employees on the basis of any legally protected characteristic.