What will you do…

As a Team Leader, you will report to the Customer Care Director in Israel, and will be responsible for managing the day-to-day operations by:

• Meeting call center goals and objectives

• Constructing work programs to improve the effectiveness and quality of service

• Coaching and motivating the team to achieve measurable, outstanding results

• Monitoring and reviewing team members’ performance, and identifying areas for them to grow and develop

• Responding to individual needs with tact and care in all situations according to personal differences

• Preparing work schedule, and handling disciplinary issues including attitude, attendance, etc.

• Coordinating activities relating to training, team building, and more

Requirements:

• Proven leadership skills, including organization, prioritization and problem-solving

• Computer proficiency and ability to learn job-specific computer applications

• Excellent written and oral communication skills

• At least 2 years of managerial experience

• Detail-oriented

• Multi-tasker and quick learner

• Bachelor’s Degree

• Advantage: Customer Support / Care Supervisor experience