Our client is a leader in financial services, offering a full range of products and advisory to individuals, corporations, institutions and governments worldwide.

Job Responsibility:

• Deliver superior End User Experience while ensuring a managed, secure End User environment
• Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
• Assist Service Delivery team in keeping desktops in compliance with Bank standards
• Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
• Assist with patching and upgrading end user devices
• Address quality and schedule conflicts

Job Requirement: 

• Min 3 years’ experience in all phases of desktop operating system support, implementation, and maintenance, in the financial sector
• Min 1 year experience on trading floor / experience with Bloomberg, Reuters & trading platforms
• Knowledge of desktop operating systems and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services, security and access standards and practices
• Basic understanding of networking and server technologies
• Proficient in supporting a Windows 7 desktop environment & Microsoft suite of applications

The ITCS Group (www.itcs-group.com, EA Licence Number: 69524) is a management consulting, technology services and IT outsourcing company. We provide customized consulting solutions, IT resourcing, project management and off/on-shore application development services across the Asia Pacific region.

Strategically located in Hong Kong, Tokyo and Singapore, we deliver services to Global Corporations, Fortune 500 companies and growing organizations. We work across key vertical markets that include Finance & Banking, Insurance, Legal and Communications & Technology where we collaborate with our clients to lower costs, improve efficiencies, reduce risk and bring about competitive advantage.

We are currently looking for bright, energetic and professional people to join our team!