Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance.

We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.

Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region.

Responsibilities: 

• Provide best-in-class quality service to programme members in order to satisfy the needs and retain loyalty
• Provide one-stop service including fare quotations, reserving flights and answering general enquiries
• Handle requests promptly, accurately and professionally
• Effectively identify members’ needs by probing and providing appropriate solutions
• Feedback member comments for service improvements
  

Requirements:

• Good command of both written and spoken English, Cantonese and Mandarin, fluency in one other foreign language an advantage
• Efficient and polite, with clear voice, helpful tone and friendly attitude
• Customer/member service orientated with good interpersonal and listening skills
• Knowledge of airline industry, products and services an advantage
• Shift duty is required
• Minimum Form 5 or Secondary School graduate with pass in English, plus 1 year’s working experiences in customer/member service industry preferrable
  
  Fresh Graduates will also be considered.
  

The role comes with attractive benefits such as:

• 5-week comprehensive and structured training
• 5-day work week
• 14 days’ paid annual leave
• Incentive Bonus
• Non-Contributory Provident Fund
• Medical Coverage
   

Applications should be sent to us by: 

Post    :    Human Resources, HKT Limited, 22/F, West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan.
E-mail :    telsjobs1@pccw.com        
Fax     :     2962 5613



PCCW is an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request. 

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position. You may decline to provide your personal data but then PCCW may not be able to process your job application.

www.pccw.com

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. 

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.