Key Responsibilities:

• Report to Senior Management, you will be responsible for overseeing various medical services operations functions and administrative support to achieve business targets and goals

• Formulate standard operations procedures and processes and compile regular management reports

• Monitor operational performance, resources utilization and provide staff training to ensure delivery of quality services in accordance with established SLAs and KPIs

• Manage the medical provider network to ensure delivery of quality services and compliance with contractual and regulatory requirements

• Manage medical claims, billing and coding process to ensure effective revenue cycle management

• Direct liaison with clients and account management team to handle customer enquiries, complaints, reporting, findings and recommendations

• Work with Business Development team and prospective clients to support new business initiatives and execute implementation plan

• Work with IT and liaise with business users to participate into UAT related activities and any ad hoc projects as assigned

• Perform internal audit to assess business quality and make recommendations for continuous improvement

Requirements:

• Bachelor degree holder or above

• Minimum 5 years’ solid working experience at supervisory or management level, preferably in sizeable companies focused on operations management or relevant discipline

• Knowledge in health insurance, claims processing (inpatient & outpatient), financial analysis, or medical services delivery is an advantage

• Customer-service mindset with strong sense of responsibilities, flexible, forward thinking and proactive

• A team player with excellent communication and interpersonal skills to liaise with internal and external customers or stakeholders

• Strong analytical, mathematical, organizing and problem solving skills with project management experience

• Able to work independently, meet deadlines, attention to detail and perform well under high pressure and fast paced working environment

• Well-versed in MS Office, e.g. Excel / Macro (advanced level), PowerPoint and Chinese Word Processing

• Local travel is required when necessary

• Fluency in Cantonese and English (both verbal and written). Good command of Mandarin is a plus

• Immediately available is highly preferred

Location: Kowloon Bay / Tsim Sha Tsui

Interest parties, please send full resume with current & expected salary to recruit@hmmp.com.hk.

Personal data will be used for recruitment purpose only.

A Subsidiary of Fullerton Healthcare Group