Customer Service Officer
Chung Yuen Electrical Co., Ltd.
- Company Industries:Wholesale / Retail
Job Information
- Post Date:2017-01-03
- Career Level:Middle
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:Call Centre Customer Service - Supervisor/Officer Retail Sales
- Benefits:Dental insurance Life insurance Medical insurance Performance bonus
Job Description
Responsibilities
-
Answer enquiries through hotline / email
- Able to handle customer complaints independently
- Prepare complaint case report and monthly analysis for management review
- Review the Customer Service Guideline and Retail Operation Menu
- Assist and work with Training Department
- Ad hoc project as assigned
Requirement
- Postsecondary school or above
- 2-3 years relevant experiences
- Good command of English and Chinese (Putonghua are necessary)
- Proficiency in PC operations, e.g. MS Excel and MS Word
- Good Problem solving and presentation skill
We offer competitive salary, discretionary bonus, medical insurance and life insurance, and staff purchase discount to the successful candidate. Interested parties, please send resume with expected salary by email
Company Info
Chung Yuen Electrical Co Ltd is an electrical retailer selling audio-visual, communications, digital products and home appliances. We would like to invite the following application.
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