Responsibilities 

• Deliver full spectrum of facilities management both strategic and operational to support business expansion in Hong Kong including daily maintenance, renovation, office security, tenancy management, vendor management, health & safety, office administration, and procurement
• Maintain Business Continuity Plan / Disaster Recovery Plan to ensure uninterrupted contact center operations
• Cultivate close partnership with internal and external stakeholders on project requirements, monitor progress and supervise consultants, contractors / service providers in performing project works
• Adhere to incident management, escalation and notification procedure and delivery prompt problem resolution, all emergencies are rectified in a tactful and expedient manner
• Review facilities management guideline to ensure enforcement on sites and is in compliance with applicable laws, regulations, standards and best industry practice, etc.
• Prepare regular reports with detailed information and recommendations for continuous improvement on preventative maintenance and ad-hoc works
• Ensure proper communication with staff via regular update and announcement
• Perform any other duties as assigned

Requirements

• Diploma or above in Facilities Management or relevant discipline
• With a minimum of 6 years’ relevant working experience in commercial facility or property management preferably gained in multi-national corporate
• Resourceful with good critical thinking ability to troubleshoot problems and provide effective solution to stakeholders
• Strong interpersonal and communication skills with good commercial and financial acumen
• Self-motivated, independent with strong organization and time management skills
• Good command of written and spoken English and Chinese
• Capable to use AutoCad for drawing provision
• Computer literacy is essential
• Candidate with more experience will be considered as Manager

Post: Human Resources, HKT Limited, 22/F, West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan, Hong Kong
Fax:    2962 5613

For more information on other job opportunities of PCCW, please visit our website at http://www.pccw.com/Careers/Job+Opportunities+&+Application/Current+Opportunities?language=en_US

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies (http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/8.1_PCO_POL_02e_Privacy_Policy_Statement.pdf), a copy of which will be provided immediately upon request.

Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position. You may decline to provide your personal data but then PCCW may not be able to process your job application.

http://www.pccw.com/

About HKT Teleservices

HKT Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited. 

HKT Teleservices offers clients world class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, HKT Teleservices provides support in languages covering over half of the world’s population.

HKT Teleservices is consistently ranked among the world’s leading contact center service providers. With over 8,700 agent positions in Hong Kong, mainland China and the Philippines, HKT Teleservices provides local and multinational companies a wide array of skills to service more than 100 million customer contacts annually. To learn more, please visit http://www.hktteleservices.com/.