Responsibilities:

• Manage all aspects of a project including stakeholder management, solution delivery, project control and reporting
• Provide consultation to clients on system implementation and integration
• Manage and keep track of the work status of each team member
• Ensure user requirements are fulfilled and services are performed with professionalism and compliance to quality standards
• Work with internal and external to provide IT support and maintenance activities
• Manage service support team to ensure accountability for the support and maintenance services
• Accountable for resolving issues, both short term and long term
• Manage issue and mitigate risks on repeated or major incidents
• Review and approve software bug fix package
• Analyze and troubleshoot the problem for system software or application

Requirements:

• Degree holder in Computer Science or a equivalent discipline
• Minimum 8 years of IT experience with at least 2 years in service support management role
• Strong system analytical skill and architectural design ability
• Strong technical background and problem solving skill
• Strong in networking and infrastructure
• Knowledge and experience of CRM and call center system is an advantage
• Knowledge and experience of Voice-Over-IP and networking is an advantage
• Well organized and have strong communication and interpersonal skills
• Responsible, self motivated, flexible and with detailed mind
• Good command of spoken and written English and Chinese

To learn more about Continuous Technologies International Limited, please visit our web site at http://www.ctint.com

All information collected will be treated in strict confidential and only used for recruitment purposes.

Since 1989, Continuous Technologies (CTINT) has been developing customized, integrated technologies and solutions to help enterprises and government organizations. With decades of practical experience, CTINT has grown into an Intelligent Customer Engagement solutions provider, with a continuing vision to deliver tangible business value for customers.

Be part of our fun team to create and innovate

There are many exciting opportunities to grow at CTINT. Check out our openings now.

Visit https://www.ctint.com and learn more about us.