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Retail Collections Clerk (Unsecured Loans)

Hang Seng Bank Ltd

  • Company Industries:Financial Services

Job Information

  • Post Date:2017-01-20
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Financial Services  Credit Collection  Tele-sales (Telemarketing)  

Job Description

Risk and Compliance - Retail Credit Risk Management, Retail Collections Department

Hang Seng's Risk and Compliance ("RKM") strives to maintain a well-balanced risk profile for the Bank while enabling businesses to thrive. Our team actively manages a varied and dynamic range of risk types. We are dedicated to collaborate with businesses, other functional units and regulatory bodies to develop and implement robust and customized risk management frameworks and measures to maintain the strong market position of the Bank.   

Retail Credit Risk supports businesses to achieve the optimal profits within the Bank's risk appetite by reviewing and monitoring the retail credit portfolio through policies, procedures, systems and predictive models, and managing problem loans effectively.  

We are currently seeking a high caliber professional to join our department as Retail Collections Clerk. 

Principal responsibilities

  • Perform dunning calls to collect delinquent account balances and minimize bad debt losses
  • Negotiate with customers of delinquent account for debt repayment
  • Assist in compiling MIS reports and performing User Acceptance Test on system enhancement and development
  • Provide administrative support to debt collection operations 

Requirements

  • Completed HKCEE / HKDSE with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics
  • Strong self-motivation, with ability to work independently and under pressure
  • Good interpersonal, negotiation and problem solving skills
  • Good knowledge of application software such as MS Word, Excel and Access
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • Candidates with prior telemarketing or call centre exposure are welcome to apply
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes 

(Candidates with less experience will be considered for the position of Temporary Retail Collections Clerk) 

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume by clicking "Apply Now" for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

 All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

 

Company Info

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

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