Job Description

 Responsible for all daily front office activities.

Major Responsibility

• Daily check in, check-out, reservation and reception work.
• Ensure correct handling of billing and administrative work, including the review and report archiving.
• Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.
• Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
• Liaise with the department team to achieve daily tasks.
• Any other tasks assigned by supervisor.
• Candidate with more experience, will consider as Senior Guest Service Officer

 Requirements:

• A minimum of 2 years’ relevant experience in star hotel / serviced apartment;
• Good command of both spoken and written Cantonese, English and Mandarin;
• Presentable, service oriented with excellent interpersonal skill;
• Responsible, self-motivated and team player
  All information provided by applicants will be treated as confidential and will be used for recruitment purpose only.

 All information of unsuccessful applicants will be destroyed after completion of recruitment process.

The Ascott Limited, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific's first international-class serviced residence with the opening of The Ascott Singapore in 1984.  

It has grown to be one of the leading international serviced residence owner-operators. It has over 43,000 operating serviced residence units in key cities of the Americas, Asia Pacific, Europe and the Middle East, as well as over 26,000 units which are under development, making a total of more than 70,000 units in over 500 properties. 

The company's brands include Ascott, Citadines and Somerset, Quest, The Crest Collection and lyf. Its portfolio spans more than 120 cities across 30 countries.