Imagine a career where you can unleash your potentials on customer relations; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance.

We welcome people with strong determination, proficient written communication skills and a heart in customer service to join our team of loyalty experts.

Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region.

 Responsibilities:-

• Promptly respond the correspondence, emails, faxes and web-forms from members related to reservations and ticketing
• Handle reservation related enquiries
• Assist in handling incoming calls during peak traffic hours
• Handle ad-hoc tasks as allocated by R&T Team Leader / Manager

Requirements:-

• Minimum Form 5 or Secondary School graduate with pass in English plus 1 year’s working experiences in customer/member service industry; candidates with higher academic qualifications also welcome to apply
• Ability to communicate effectively and through all media
• Customer/member service orientated and good interpersonal skills
• Working knowledge of Microsoft Office applications
• Good command of written English and Chinese

 The role comes with attractive benefits such as

• 5 week comprehensive and structured training
• 5-day work week
• 14 days’ paid annual leave
• Monthly Performance Bonus
• Non-Contributory Provident Fund
• Medical Coverage
• Shift Allowance (Applicable to fixed overnight shift)

If you are a creative, self-motivated and energetic team player who constantly strives for excellence, please send your detailed resume with expected salary and availability to us.

PCCW is an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

 Any personal data that you provide to PCCW in relation to the advertised position will be used by PCCW for the purpose of assessing your suitability to be employed by PCCW and for verifying any particulars provided by you and, if you are ultimately successful in your job application, your employment with PCCW. As necessary for these purposes, PCCW may transfer your personal data to PCCW's affiliates and third parties, including entities to which PCCW provides services which relate to the advertised position. You may decline to provide your personal data but then PCCW may not be able to process your job application.

 www.pccw.com