Responsibilities:

• Identify and review training needs in airport lounges and all outlets so as to maintain good quality of customer service.
• Plan and manage initiatives in the learning calendar to ensure timely implementation for Managers and Operational Staff
• Execute training needs assessments and make necessary recommendations & training solutions, ensuring the objectives are fully addressing the company’s values, business objectives and results, and the training needs of the employees.
• Plan, develop, conduct and supervise training and development programs according to business needs.
• Develop and update training manuals based on operational needs and liaise with overseas managers on training delivery.
• Train and manage the team of internal trainers to ensure effective delivery of all internal trainings.
• Work closely with External Training providers on external in-house training programs or public programs.
• Seek best solutions to improve operations workflow procedures.
• Provide all-round support to overseas teams to ensure efficient and smooth operations.
• Manage learning programme administration and training records; Monitor the budget allocation for Learning and Development.
• Responsible for monitoring and ensuring overseas teams comply with company policies and procedures.
• Participate in any ad hoc projects that the company assigns

Requirements:

• Bachelor’s Degree in Human Resources or other discipline
• 8 + years of experience in Learning & Development including training design and facilitation
• Certified in branded training products and psychometric tools (MBTI, 360 assessment, DICS, etc..) is an advantage
• Solid hands-on experience in designing and delivering cultural change programs / projects in a global context

• A mature individual with excellent interpersonal skills, convincing and influential
• Fluent in both written and spoken English
• Independent, capable in handling diversity in a multicultural organization
• Willing to travel
• Candidates with more experience will be consider as Manager

We offered attractive remuneration package will to the right candidate. Interested parties please send resume with expected salary and availability by clicking “Apply Now”

Personal data provided will be treated in strict confidence and used for recruitment purposes only

About Plaza Premium Group

Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in providing Premium Airport Services in over 160 locations of 41 international airports across the world, with a collective goal of ‘enhancing your airport experience’. The Group comprises four core airport services, Airport Lounge, Airport Transit Hotel, Airport Meet & Greet Service, and Airport Dining.

The Group currently employs nearly 5,000 staff and serves over 14 million passengers around the world annually. The Group is dedicated to providing quality services and possesses proprietary knowledge in airport hospitality industry. By continuously surpassing travellers’ expectation, the Group’s network is rapidly growing across major international airports around the world.

Website: www.plazapremiumgroup.com
LinkedIn: https://hk.linkedin.com/company/plaza-premium-lounge-management-limited