The Job

• Managing service delivery to a client account (a well-known bank), promoting the continuous improvement of productivity, service quality and customer satisfaction, preferably in the industry of document outsourcing, Print Room, Mail Room and BPS services
• Delivering service in best practice service delivery model to achieve SLA and enhance customer satisfaction
• Developing strong customer relationships and networks effectively to ensure service excellence
• Achieving productivity improvements resulting in high value for customer, margin enhancement and good P&L performance
• Transforming and growing the business for further profitable service revenue
• Performing team leadership and people management

The Person 

• University graduate in Information Technology, Operations Management, Business Administration with relevant professional qualifications, e.g. ITIL, Lean Six Sigma, PMP is preferred
• At least 5 years' industry-related operations management experience
• Experience of having successfully operated at prime customer contact level
• Service delivery management experience with high standard and quality service delivered to customer(s)
• Demonstrate proven experience in implementing productivity and customer satisfaction enhancement programs
• Strong people management and development skills
• Preferred experience in outsourcing bids, from pre-sales to successful implementation
• Possess experience of contract negotiation/supplier management
• Fluent in both spoken and written English and Cantonese
• Candidate with more experience can be considered for more senior roles

We offer career prospect, attractive remuneration and benefits package to the right candidate. To discuss this opportunity further, please send your full resume with current and expected salary to the HR Department.

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided will be treated in strict confidence and used for recruitment purposes only. Applicants not hearing from us within six weeks may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after six months.