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Senior Customer Service Advisor

PI Business Consulting Limited

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2017-01-20
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:HK$17,000 - 20,000 /month (negotiable)
  • Employment Type:Permanent
  • Job Function:Financial Services  Credit Collection  Order Processing & Operation / Settlement  

Job Description

On behalf of our clients,  A largest independent publicly listed pan-Asia life insurance group in Hong Kong, we are inviting application for the position "Senior Customer Service Advisor" as following:--

Responsibilities:

  • Maintain day-to-day counter service operations in order to ensure smooth running of daily routines and adherence to company payment guidelines.
  • Handle payment enquires properly in order to enhance customer experience & to be customer centric. 
  • Answer & handle payment enquiries from policyholders and agents at counter
  • Respond to email enquires from other departments assigned by Manager 
  • Provide quality services to customers with continuous improvement
  • To ensure compliance and quality services are delivered in accordance with documented procedures
  • Communicate & follow up special request related to premium collection from other departments

Requirements:

  • Full Certificate of HKDSE or above
  • Teller in bank or cashier experience in any industry is advantage

 

Interested candidates, please submit resume in <WORD> format to JobDB and mark ” JoDB-SHIR-SCSA“

 

We keep all personal information in the strictest of confidence and will always contact you before starting on any assignment.



 

 

 

 

 

 

Company Info

PI Business Consulting Limited is a consultancy firm established and managed by seasoned Human Resources professionals. We specialize in search and selection of executives for the Banking and Finance, and Insurance Industry.

General Line: 2121 2580

             Fax: 2121 2500

Website: www.piexsearch.com

Address: Unit 1210, 12/F, Inter-Continental Plaza, 94 Granville Road, Tsim Sha Tsui, Hong Kong

Employment Agency Licence Number 67206

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