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Client Services Manager - Banking

Zebra Strategic Outsource Solution Ltd

  • Company Industries:Human Resources Management/Consultancy

Job Information

  • Post Date:2017-01-23
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Corporate Banking  Others  

Job Description

Responsibilities

 

 

  • Provide business support to Business Banking RMs to deal with client service issues, onboarding of new clients/products, and ongoing monitoring processes (e.g., AML/CDD, credit etc.);
  • Serve complex service needs of Business Clients walking into Branch;
  • Educate and steer client for interactions with the bank via Mobile/Web, machine channels;
  • Ensure high standard of service is maintained for customers at all times;
  • Maintain cordial relationship with existing and new customers so as to maximize business opportunity for sales team;
  • Assist the Relationship Managers to achieve budgeted revenue and other campaign targets;
  • Bring the attention on issue encountered together with recommended solutions to the team manager and the management;
  • Maintain high standard of service to support business acquisition / maintenance;
  • Ensure to deliver the policy of Sales Governance and be responsible for Risk Management in respective area;
  • Deliver high quality customer service and resolve customer enquiry/feedback timely and properly.

 

 

Requirements:

 

  • Preferably university graduates and/or;
  • Relevant experience in customer services;
  • A good team player & with ability to work independently and under high pressure;
  • Strong presentation, communication and negotiation skills;
  • Positive, proactive, mature and self-motivated.

 

 

Company Info

ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region.

With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year of 2013.

Our client, a leading institution is currently seeking for a high-caliber candidate to join their team.

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