Client Services Manager - Banking
Zebra Strategic Outsource Solution Ltd
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2017-01-23
- Career Level:Middle
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Corporate Banking Others
Job Description
Responsibilities
- Provide business support to Business Banking RMs to deal with client service issues, onboarding of new clients/products, and ongoing monitoring processes (e.g., AML/CDD, credit etc.);
- Serve complex service needs of Business Clients walking into Branch;
- Educate and steer client for interactions with the bank via Mobile/Web, machine channels;
- Ensure high standard of service is maintained for customers at all times;
- Maintain cordial relationship with existing and new customers so as to maximize business opportunity for sales team;
- Assist the Relationship Managers to achieve budgeted revenue and other campaign targets;
- Bring the attention on issue encountered together with recommended solutions to the team manager and the management;
- Maintain high standard of service to support business acquisition / maintenance;
- Ensure to deliver the policy of Sales Governance and be responsible for Risk Management in respective area;
- Deliver high quality customer service and resolve customer enquiry/feedback timely and properly.
Requirements:
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Preferably university graduates and/or;
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Relevant experience in customer services;
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A good team player & with ability to work independently and under high pressure;
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Strong presentation, communication and negotiation skills;
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Positive, proactive, mature and self-motivated.
Company Info
ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region.
With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year of 2013.
Our client, a leading institution is currently seeking for a high-caliber candidate to join their team.
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