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Service Quality Analyst (Subcontractor Management)

TNT Express Worldwide (HK) Ltd

  • Company Industries:Others

Job Information

  • Post Date:2017-01-23
  • Career Level:Middle
  • Location:Not Specified
  • Employment Type:Full Time, Permanent
  • Job Function:Business Analysis / Data Analysis  Supply Chain  
  • Benefits:Dental insurance  Education allowance  Five-day work week  Life insurance  Medical insur

Job Description

Job Responsibilities

  • Implement service supplier quality and performance management
  • Work with the Procurement department on the subcontractor RFQ process 
  • Liaise between internal and external parties to ensure the service quality requirements and standards are met
  • Coordinate with service providers to get the desired service with the optimum resources
  • Perform process review on (in-source and out-source) operations, and to propose solutions for performance improvement
  • Perform data analysis and generate reports to provide useful information of service performance for management decision-making
  • Work with relevant parties on the compliance of the service quality policies and standards

Job Requirements

  • Degree holder in business administration, logistics, information systems or other business related disciplines
  • Min. 2 year of relevant experience, with practice in the Logistics industry is an advantage
  • Able to maintain documentation in a well-organized manner
  • Strong analytical and interpersonal communication skills
  • Independent, pro-active and confident
  • Good communication skills in English and Chinese
  • Good skills in MS-Excel and MS-Word
  • Good skills in MS-Access or database is a plus

We offer opportunities for development in addition to a competitive salary and fringe benefits to the right candidate. Please send your full resume stating with contact details, current & expected salary to: Human Resources Department, TNT Express Worldwide (HK) Limited, Unit 1121, 11/F, KITEC, 1 Trademart Drive, Kowloon Bay, Kowloon or fax to 2305 3311.

All applications received will be used exclusively for recruitment purposes only. Applicants who are not contacted within 8 weeks should consider their application unsuccessful for the position advertised. Data supplied by applicants will be kept for 6 months.

 

Company Info

TNT Express, a FedEx company, is one of the world’s largest express delivery companies. On a daily basis, TNT Express delivers close to one million consignments ranging from documents and parcels to palletised freight. The company offers road and air delivery services in Europe, the Middle East and Africa, Asia-Pacific and the Americas. TNT Express made 6.9 billion in revenue in 2015.

To find out more about us, you are welcome to visit our website www.tnt.com.

We are now seeking a well-qualified high-calibre person to join us.

The Promise we make:
We invest in Employee Development
We build responsible win-win relationship
We give and listen to feedback
We recognise and reward performance

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